Privacy Policy

This page explains what information we collect when you book with us, how it's used, and who else ever sees it. We only collect what's needed to run your booking and never sell your information to anyone.

What we collect

• Your name, email address, and phone number, so we can confirm your booking and reach you about it.
• Passport number, only for tours or transfers where it's genuinely required for the booking.
• Your travel date, number of guests, and any notes or special requests you add.
• If you create an account, your login email and a securely hashed password — we never store your password in plain text.

How we use it

• To confirm, run, and support your booking, including emailing you a confirmation and booking reference.
• To send a real-time notification to our team so a guide, driver, or boat can be arranged for your date.
• To reply to you if you contact us, or if we need to follow up about your booking.

Payments

We never see or store your full card number. Online payments are handled entirely by Stripe, PayPal, or Paymob — trusted, independent payment processors — and your card details go directly to them, not through our servers. For Pay Later bookings, no payment information is collected at all; you pay your guide or driver directly.

Sign-in and other services we use

• If you sign in with Google or Facebook, they share your name and email with us so we can create your account — we don't get your password.
• Our site map and location are shown using Google Maps, and our booking confirmations are sent through our email provider (Hostinger).
• Each of these services operates under its own separate privacy policy for the data it processes.

Cookies

We use essential cookies to keep you signed in, remember your language and currency choice, and remember your color theme (light/dark). We don't use these for advertising or third-party tracking.

Questions about your data

You can ask us what information we hold about you, or ask us to delete your account and its data, any time — contact us on the Contact page or by email.

Booking a tour or transfer with us takes just a few steps: pick your tour or transfer, choose your date and number of guests, add your contact details, and confirm. You'll get a booking reference and confirmation email right away.

Most routes support Pay Later — you confirm your spot now and pay your guide or driver in cash on the day, no card needed. Where a fixed price isn't set yet for a route, your request is sent to our team as a quote request, and we'll confirm the exact price with you by WhatsApp, phone, or email before anything is charged.

• Double-check your travel date and guest count before confirming — these are what your guide, driver, or boat gets reserved for.
• Add your flight number in the notes when booking an airport transfer — we track it and adjust your pickup time to your real arrival.
• Group and private bookings for 10+ guests get custom pricing — contact us on WhatsApp for a tailored quote.
• A booking is only confirmed once you receive your reference number — if you don't get one, please contact us before assuming it went through.

Plans change, and we keep cancellation simple. How a cancellation is handled depends only on how you booked — whether you chose Pay Later or paid a deposit online.

• To cancel or ask about a refund, message us on WhatsApp or email with your booking reference — see the Contact page for both.
• Refunds for online deposits are returned to the original payment method and are usually processed within a few business days.
• Routes booked as a quote request (no fixed price shown yet) aren't charged anything until you confirm a price with our team, so there's nothing to cancel until that point.

Need to move your tour or transfer to a different day? We keep this easy and flexible, since we'd rather reschedule you than lose your booking.

• Free date changes up to 24 hours before your original booking, subject to availability on the new date.
• Message us on WhatsApp or email with your booking reference and your preferred new date.
• The same rate and vehicle/guest details carry over to the new date — no extra fee for the change itself.
• Peak season and public holiday dates fill up faster, so the earlier you ask, the more likely we can match your first choice.
• If your only available new date isn't available for the exact same tour, we'll suggest the closest real alternative rather than leave you without one.

Traveling with a special need or celebrating something? Let us know and we'll do our best to make it work.

• Add your request in the Notes field when booking — dietary needs, accessibility requirements, celebrations, or specific pickup instructions.
• For an airport transfer, your flight number goes in the Notes field too, so your driver adjusts pickup time to your real arrival.
• Booked already and need to add something? Message us on WhatsApp or email with your booking reference, any time before your travel date.
• We accommodate what we can, but some requests depend on availability (a specific boat, a specific guide language) and aren't guaranteed — we'll always tell you honestly if something isn't possible rather than promise it and fall short.